PRIVACY POLICY

Sirencat brand operates through the LHV entrepreneur account and the income tax rate will be calculated according to Simplified Business Income Taxation Act.

This privacy policy regulates the principles of collection, processing, and storage of personal data.

 

WHAT PERSONAL DATA ARE PROCESSED

The controller of the personal data of the Online shop is Kadrin Hasse (hereinafter Online shop or Online shop owner) who operates through the LHV entrepreneur account, located at Paavli 5 (hoone 1) Tallinn, e-mail sirencat.brand@gmail.com All Online store visitor/user (hereinafter Client) personal data will be processed in accordance with the Personal Data Protection Act of the Republic of Estonia.

The owner of the Online store processes personal data only for the delivery of the goods Client ordered. The owner of the Online store will not transfer, sell or disclose Clients data to third parties without Clients prior consent or only in cases provided by law.

Personal data that are processed:

  • name, phone number and email address;
  • delivery address;
  • bank account number;
  • cost of goods and services and data related to payments (purchase history);
  • customer support data;
  • user session data, cookies and IP-address.

 

WHY PERSONAL DATA ARE PROCESSED?

Personal data are used to manage the Client’s orders and deliver goods.

  • Payment processing through a payment gateway service provider.
  • To process orders.
  • Personal data are used to manage the Client’s orders and deliver goods.
  • Personal data such as email, phone number and the Client’s name are processed to handle any issues relating to the provision of goods and services (customer support).
  • To issue invoices.
  • To make returns.
  • To manage and resolve order defects, exchange products, issue refunds and collect feedback.
  • To prepare an overview of services and to analyze Client`s preferences.
  • The IP address or other web identifiers of a user of the Online shop are processed for the provision of the Online shop as an information society service and for web use statistics.

 

LEGAL GROUNDS

  • Personal data is processed for the purpose of fulfilling the contract concluded with the Client.
  • The data subject has given consent to the processing.
  • Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).

 

RECIPIENTS OF PERSONAL DATA

The owner of the Online store stores the data securely on the website voog.com, responsible legal entity Edicy OÜ, registered address Raekoja plats 1, Tartu 51003, Eesti.

Personal data is transferred to the customer support of the Online store to manage purchases and purchase history and to solve Client`s problems.

The owner of the Online store will keep Clients personal data as long as it is necessary for the purposes for which it was processed.

The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the Client. If the goods are delivered by courier, the Client's address is also transmitted in addition to the contact details.

The Online store's accounting is done by the service provider, Personal data is transferred to the service provider for accounting operations. Accounting data (invoices and payment records) are stored for 7 years.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the Online store or data hosting.

 

PRIVACY OF POLICY IN OTHER SITES

Online store may contain links to other websites. Our privacy policy applies only to our website, so if Client clicks on a link to another website, he/she should read their privacy policy.

 

SECURITY AND ACCESS TO DATA

The owner of the Online store is the owner and controller of the collected data. Employees of the Online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the Online store and to provide customer support services.

The Online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.

Transfer of personal data to authorized processors of the Online store (e.g. transport service provider and data hosting) is carried out on the basis of contracts concluded with the Online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

 

ACCESS TO AND RECTIFICATION OF PERSONAL DATA

Personal data can be accessed through customer support.

 

WITHDRAWAL OF CONSENT

Where personal data are processed on the basis of the Client’s consent, the Client has the right to withdraw his/her consent by notifying customer support by email.

 

ERASURE

For the erasure of the personal data, customer support must be contacted via email. Requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

 

TRANSMISSION

Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data are to be transmitted.

 

DIRECT MARKETING MESSAGES

Email address and phone number are used for sending direct marketing messages if the Client has given the respective consent. If the Client does not want to receive direct marketing messages, the Client should contact customer service by e-mail sirencat.brand@gmail.com

If personal data is processed for the purpose of direct marketing (profiling), the Client has the right to object at any time to both initial and further processing of his personal data, including profile analysis related to direct marketing, by notifying customer support by e-mail (the relevant information must be provided clearly and separately from all other information).

 

COOKIES

The Online store uses cookies. A cookie is a small text file that is automatically saved by the web browser on the device used by the Client. Cookies are used to collect information about how the Client uses the Online Store in order to provide the Client with a better user experience.

The following cookies are used in the Online store:

  • session cookies, the purpose of which is to enable the use of the Online Store;
  • permanent cookies, the purpose of which is to remember the Clients choices in the Online Store;
  • first and/or third party cookies, the purpose of which is to show the Client suitable advertising and offers;
  • third-party analysis cookies aimed at optimizing marketing communications.

The Client can delete and/or block cookies stored on their devices by changing the corresponding settings of their web browser. If cookies are not used, the Online shop may not work as planned and/or some functionalities may not be available to the customer.

In addition to the use of analysis cookies, the Online shop uses pixels (pixel tags, web-beacons), which are used to monitor the use of the seller's website. By doing so, no personally identifiable data is processed.

 

DISPUTE RESOLUTION

Disputes concerning the processing of personal data are settled through customer support sirencat.brand@gmail.com The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).